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If you call the GP emergency station, an experienced doctor’s assistant will answer the phone. She asks you what the complaint is. She will also ask you about your medication and your insurance details. Make sure you have it handy. Also bring your ID with you to the out-of-hours GP service. This is mandatory and can be requested. Depending on your complaint, the assistant can:
On weekdays from 17:00 until 08:00 the next morning. On weekends from Friday 17:00 to Monday 08:00. On public holidays from 08:00 to 08:00 the next day.
No, you should always call first for an appointment. The out-of-hours GP service is only there for complaints that are urgent in the evening, night, weekends and during public holidays. If your complaint is not urgent, you can see your own GP the next working day.
If you are unsure whether your complaint is urgent, check thuisarts.nl or use the app Should I see a doctor? If you are still in doubt, call the out-of-hours GP service for consultation.
The out-of-hours GP service is there for complaints that cannot wait until the next working day. If your complaint arises suddenly, if you have (chronic) complaints that suddenly worsen or if your child becomes seriously ill, call the out-of-hours GP service.
You do not need emergency care for complaints that you have been dealing with for some time or complaints that are only a nuisance at that time. Even if you don’t have time during the day, you can’t go to the out-of-hours GP service.
No, the out-of-hours GP service is intended for urgent health complaints that cannot wait. There is not enough capacity at the out-of-hours GP service for matters that can wait until the normal opening hours of your GP’s practice.
No, we understand that if you don’t have transport this can be very inconvenient for you, but it is not a reason for the GP to make a home visit. So you have to take care of your own transportation.
Visiting cars are available at all GP surgeries. If it is medically necessary, the GP can be with you within fifteen minutes. The cars are then allowed to drive with blue flashing lights. Waiting times are longer for visits to patients who are less urgent.
The car of the out-of-hours GP service is equipped for the provision of emergency care and is equipped with sufficient medical equipment, such as a ventilator and a defibrillator. If necessary, assistance can be requested from the ambulance service.
Do you urgently need a GP in the evening, at night or at the weekend? Then call the out-of-hours GP service. Urgent complaints are health complaints that cannot wait until you can see your own GP the next working day. For example, increasing shortness of breath, symptoms of paralysis, severe pain, a seriously ill child or an accident in the house. Or if you are so worried that you want to seek medical advice!
The triage assistant asks for the following patient information, among other things:If you are calling for someone else, you will also need the following information for that person.
